For password issues please highlight link below--right click--select go to address. Once page opens Go to Step 4 and follow instructions.
https://cdn.cccs.edu/landing-pages/ethos-identity/faq.html
How to Turn off Laptop Encryption for Laptop Reset
If you need to reset a laptop, but device encryption is enabled, you will need to turn off the device encryption in order to reset the laptop. **Make sure the laptop is plugged into power. The hard drive will be corrupted if the laptop loses battery during this process. Do not close the lid of the laptop during this …
