If you are receiving the "Device not accessible, Contact your system administrator" when trying to access a call queue, please attempt the following in order:

1. Clear the cache of the browser you are using:  How to clear cache
2. Make sure that WebEx is not logged on any other device.
3. Log out of Finesse and WebEx.
4. Restart your PC and/or sign out of Citrix.
5. Log into WebEx.
6. Wait a couple of minutes for WebEx to load.
7. Log into Finesse.

You should now be connected.

Any questions? Contact the ACC IT Helpdesk at 303-797-5900 or email [email protected] for further assistance.