How to Access a Shared Mailbox in Outlook

Step1: Go to File>Account Settings>Account Settings

Step 2: In the Account Settings window, go to the Data Files tab. Make sure your email address is highlighted and click the Settings button.

Step 3: In the Microsoft Exchange window, go to the Advanced tab. Click the Add button, type in your shared mailbox email address, and click the OK button.

Step 4: Click the Apply button and then the OK button in the Microsoft Exchange window, then click the Close button in the Account Settings window. Your shared mailbox will now appear in the Outlook Folder Pane on the left.

5. It can take some time for all the folders and emails to load.

    a. Click the arrow next to the shared mailbox to fully load the emails.

Any questions? Contact the ACC IT Helpdesk at 303-797-5900 or email [email protected] for further assistance.