Basic WIFI Troubleshooting on ACC SSID
Many times WIFI issues can be solved with a few simple fixes. Some of the most common examples are below:
|
Symptom |
What to do |
1 |
Desired wireless network is not detected by my computer |
|
2 |
Your computer is connected to ACC wifi, but you receive an error or are unable to browse the internet. (This may happen to a computer that was previously registered to our system.) |
|
3 |
You are connected to ACC wifi, but are not being redirected to the login page in your browser |
|
4 |
Cannot pass authentication (Students and Employees) |
|
5 |
Cannot access the network even though I was approved by the front desk agent (Guest Access) |
|
On a Mac PC:
- Click on “System Preferences”
- In the new window Click on “Network”
-
In the new window verify that the Wi-Fi is connected (Denoted by a Green Dot)
-
This window will also show the IP address. (Correct values will be shown below.)
-
To see the DNS Address click on “Advanced”
-
In the new Window click the “DNS” Tab
-
Take note of the addresses shown
-
The correct values for IP and DNS Address are as follows:
|
Main |
Parker |
Castle Rock |
IPv4 Address |
10.110.xxx.yyy |
172.16.xxx.yyy |
192.168.255.xxx |
DNS (at least one of the listed is present) |
10.105.248.2 10.105.248.3 10.105.248.4 |
10.105.248.2 10.105.248.3 10.105.248.4 |
10.105.248.2 10.105.248.3 10.105.248.4 |
-
In the same Window Click the “TCP/IP” Tab
-
Click “Renew DHCP Lease”
-
- If the values are still incorrect, it is possible the user entered them manually. The user will need to change their Network Adapter properties to be able to automatically acquire the correct addresses. (Directions below)
How to change Wi-Fi setting on a Mac PC
- First open “System Preferences”
- Then Click on “Network” in the new window
-
Make sure that you are connected to Wi-Fi and that the network name is “ACC”
-
Now click on the “Advanced” Button. (You may be prompted to enter credentials.)
-
-
In the window that appears click on the “TCP/IP” tab
- In the drop down menu for Configure IPv4 select “Using DHCP”
- Then click “OK”