Many times WIFI issues can be solved with a few simple fixes. Some of the most common example are below:
|
Symptom |
What to do |
1 |
Desired Wireless network is not detected by my computer |
|
2 |
Your computer is connected to ACC SSID, but you receive an error or are unable to browse the internet. (This may happen to a computer that was previously registered to our system) |
|
3 |
You are connected to ACC SSID, but are not being redirected to the login page in your browser |
|
4 |
Cannot pass authentication (Students and Employees) |
|
5 |
Cannot access the network even though I was approved by the front desk agent (Guest Access) |
|
How to check IP address and DNS setting
On a Windows 10 PC:
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Go to “Start” > “Windows System” > Command prompt.
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Double click to select “Command Prompt
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A new window will open
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Type: ipconfig /all (Note the space between "ipconfig" and "/all")
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Press “Enter”
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Scroll Down and Look for “Wireless Lan adapter Network Connection”
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Take note of the IPv4 Address and the DNS Address
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The correct values for your IPv4 Address and DNS Address are as follows:
|
Main |
Parker |
Castle Rock |
IPv4 Address |
10.110.xxx.yyy |
172.16.xxx.yyy |
192.168.255.xxx |
DNS (at least one of the listed is present) |
10.105.248.2 10.105.248.3 10.105.248.4 |
10.105.248.2 10.105.248.3 10.105.248.4 |
10.105.248.2 10.105.248.3 10.105.248.4 |
If any of the values appear to be incorrect, you need to release and renew the addresses.
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At the same command prompt type:
- ipconfig /release (Note the space between "ipconfig" and "/release")
- Press “Enter”
- Then type: ipconfig /renew (Note the space between "ipconfig" and "/renew")
- Press “Enter”
- ipconfig /release (Note the space between "ipconfig" and "/release")
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Check the IP and DNS address using the steps from before.
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If the values are still incorrect, it is possible the user entered them manually. The user will need to change their Network Adapter properties to: “obtain an IP address automatically” and “obtain DNS server address automatically” (Directions below)
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How to Change Wi-Fi setting on a Windows 10 PC
- Right Click on the Wi-Fi Icon
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In the menu that appears select “Open Network and Sharing Center”
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In the new window Select “Change Adapter Settings”
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Another new window will appear
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Right Click on your Wi-Fi Adapter and select “Properties” from the menu
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In the Window that appears select “Internet Protocol Version 4 (TCP/IPv4)”
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Then click “Properties”.
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A final window will open
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Select “Obtain an IP address automatically”
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Select “Obtain DNS server address automatically”
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Then click “OK”
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